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You might find your answer here
I forgot my password. What should I do?
Select “Lost your password?” on the login page. Enter your email address and follow the link in the email. Check your spam folder if it has not arrived.
Where can I find my licenses?
Log in and select “My licenses” to see the licenses linked to your account, including the plugin, status and expiry date.
Where can I find my downloads?
Under “My downloads” in your account you can find plugin files included with your purchases. If none are listed, a purchase or download entitlement may not have been added yet.
What should I include in a bug report?
Include the plugin name and version, what you tried to do and what happened. Include the error text, but leave out passwords and secret keys.